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General Camping Terms and Conditions

Camping

General

During the high season, bookings are accepted only for stays of 7 days or more. We are happy to take your campsite request into consideration and reserve a certain site for you, but we reserve the right to make changes if necessary due to special reasons. Information provided by telephone is non-binding and therefore requires written confirmation.

Booking

Please send us the filled-out booking form and pay the deposit (free of charge) within 7 days. Upon receiving the deposit, we will immediately send you a confirmation, and the booking will be binding.

Bank info
BTV Tirol
IBAN: AT91 1639 0001 3923 3859
BIC: BTVAAT22

from Switzerland:
IBAN: CH45 0852 5000 SA31 622A A
BIC: BTVACH22

Credit cards
For a withdrawal, we need the 16-digit card number as well as the 4-digit expiration date - by telephone or e-mail.

Arrival - Departure

Your campsite will be available starting at 12:00 pm on your day of arrival. If you choose not to arrive this early, you can use this time for a leisurely arrival. On your departure day, you must leave the campsite by 10:00 am. A later departure is possible upon prior arrangement - with a departure later than 4:00 pm, we charge 50% of the daily fee, and after 5:00 pm we charge for the following night. We understand if your arrival is delayed. If we are not notified, we can only reserve your campsite until 11:00 am the next day. Delayed arrivals or early departures (for ex. due to weather, etc.) do not allow for price reductions. Fees for unused days must also be paid. Campsites that are vacated early may also be rented to other guests.

Cancellations

A lot can happen between the time you book your vacation and your actual arrival - a cancellation is inconvenient for both parties and must be made in writing. We recommend travel cancellation insurance. There is no right of withdrawal according to § 10 Chapt. 1 Z. 10 FAGG, instead the AGBH apply to our house:

Cancellation fees

  • Up to 2 months prior to arrival € 30 for processing
  • Up to 1 month prior to arrival 40% of the travel price or the deposit
  • 1 month to 1 week 70% of the travel price
  • For a cancellation within the last week prior to arrival, or earlier departure we charge 100% of the travel price

We recommend travel cancellation insurance!

Travel cancellation insurance

Other

  • Only the registered number of people are allowed to use the campsite! Visitors must sign in at the reception desk. The recreational facilities at our resort are not open to the general public. We ask for your understanding in that it is not possible for visitors to use these facilities.
  • Dogs are allowed on the "Lärchenwiese" and "alte Wiese" campsites. They must be on a leash. Dogs are not allowed on the playground, volleyball courts, and soccer field, as well as at the pool, sanitary facilities, and all games rooms and lounges.
  • Please note that in the low season, our reception desk and restaurant have limited opening hours.
  • Attention: we do not accept credit cards for packages and special offers!

ZILLERTAL. Holiday Offers

Spend the most wonderful time of the year in Tyrol!

 
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