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General Apartment Terms and Conditions

Apartment Hotel and Chalet

Booking

For your booking, send us the filled-out booking form. You will receive a booking confirmation with a request for a deposit to made within 7 days either by a transfer to our account (free of charge) or by credit card. Upon receiving the deposit, we will immediately send you a confirmation, and the booking is binding.

Bank info
BTV Tirol
IBAN: AT911639000139233859
BIC: BTVAAT22

from Switzerland:
IBAN: CH45 0852 5000 SA31 622A A
BIC: BTVACH22

Credit cards
For a withdrawal, we need the 16-digit card number as well as the 4-digit expiration date - by telephone or e-mail. 

Information by telephone and subsidiary agreements require written confirmation!

Arrival - Departure

On your arrival day, the apartment/chalet will be available for check-in at 4:00 pm. If you do not plan on arriving this early, take the time for a leisurely arrival. On your departure day, you must check out of your apartment/chalet by 10:00 am. Delayed arrivals or early departures (for ex. due to bad weather, etc.) do not allow for price reductions. Fees for unused days must also be paid.

Cancellations

A lot can happen between the time you book your vacation and your actual arrival - a cancellation is inconvenient for both parties and must be made in writing. We recommend travel cancellation insurance.
There is no right of withdrawal according to § 10 Chapt. 1 Z. 10 FAGG, instead the AGBH apply to our house:

Cancellation fees

  • Up to 2 months prior to arrival € 30,00 for processing
  • Up to 1 month prior to arrival 40% of the travel price or the deposit
  • 1 month to 1 week 70% of the travel price
  • For a cancellation within the last week prior to arrival, we charge 100% of the travel price

We recommend travel cancellation insurance! The Austrian hotel industry terms and conditions (ÖHVB) apply to the hotelier - guest.

Travel cancellation insurance

Other

  • Only the registered number of people are allowed to use the apartments/chalets.
  • The recreational facilities of our resort are not open to the general public. We ask for your understanding in that it is not possible for visitors to use these facilities.
  • Dogs are allowed in the chalets only with prior arrangement. They must be on a leash. Dogs are not allowed on the playground, volleyball court, and soccer field, as well as at the pool and in the playrooms and lounges.
  • Please note that in the low season, the reception desk and restaurant have limited opening hours.
  • We do not accept credit cards for packages and special offers!

ZILLERTAL. Holiday Offers

Spend the most wonderful time of the year in Tyrol!

 
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